After Sales Service

Service

First class service for your investment

  • Fast delivery of high-quality spare parts worldwide.

  • Continued support for many of our older systems.
  • Customized service agreements guarantee the best possible support for your manufacturing process at all times.

  • Remote diagnosis of your machines and control by our experienced engineers while production continues.

  • Automatic reminders for maintenance and service work.

  • Sometimes a repair is more useful than a new spare part. To avoid production downtimes during repair, we offer loaner equipment.

HelpDesk Support

Our HelpDesk offers the ideal platform to report any issue. It ensures that our service team can react quickly to your request.

Please use our HelpDesk for any service requests.

HelpDesk Support

Consulting and

Project Management

We provide the best possible service and support for the implementation of complex systems to your dyehouse or textile finishing plant.

Please contact us for further information.

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Software Service

We are constantly working on the development and improvement of our software solutions and recommend continuous software updates to ensure smooth operation of the systems.

Please contact us for further information.

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Training

To enable the best possible operation with our systems, we recommend regular trainings.

Training sessions can be given at

  • head office in Mengerskirchen, Germany,
  • local offices,
  • customers site
Please contact us if you are interested in a training session.
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24/7 Support

We offer a worldwide 24/7 support for our MES systems and guarantee a response time wihin 4 hours which avoids larger production loss.

Please contact us if you need more information about our 24/7 support.

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Machine Modernization

Retrofit your Jigger to the latest electronic geared motor drive or upgrade your Sedomat 5000 to latest controller series.

Please visit our Retrofit pages for further information.
Machine Modernization